Cookie and Privacy Statement

At GIFTCARDS GROUP BV (“we”, “us”, “our”), protecting your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, and share your personal data when you interact with our online gift card store at [your website URL] (“Site”). We are committed to complying with the General Data Protection Regulation (GDPR) and all relevant data protection laws.

GIFTCARDS GROUP BV is the data controller responsible for the personal data collected through our Site.

Contact Information:
• Address: Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
• Email: support@giftvouchers.co.uk 
• Telephone: +44 330 828 1876 

We collect personal data through various interactions on our Site, including when you create an account, place an order, or contact our customer service. The types of data we collect include:

• Order and Account Information:
  – Name, billing and delivery addresses, email address, and phone number
  – Payment details (processed securely via our payment service providers)
  – Order details such as gift card codes, purchase amounts, and invoice data
• Online Activity:
  – IP address, browser type, operating system, and device identifiers
  – Data collected via cookies and similar technologies (see Section 5)
• Marketing and Communications:
  – Preferences for receiving newsletters, promotional emails, and tailored offers (only if you have given explicit consent)
  – Feedback provided via surveys or customer support enquiries
• Optional and Location Data:
  – Geolocation information, collected only after you provide explicit permission

We use your personal data only for specific, legitimate purposes and in line with applicable laws. Our main purposes include:

• Order Fulfilment and Customer Service:
  Processing your purchase, sending invoices, delivering orders, and handling enquiries or complaints.
  For customer service, we retain the relevant personal data for up to five years to effectively address any issues, resolve disputes, or manage warranty claims.
• Payment Processing and Fraud Prevention:
  Securely processing your payments using our trusted service providers, including PayPal, Klarna, Mastercard, Visa, and other secure partners, while applying strong fraud prevention measures to protect your transactions.
• Service Improvement and Analytics:
  Using aggregated and anonymised data (e.g., via Google Analytics) to optimise our Site and improve the customer experience.
• Marketing and Personalisation:
  Sending newsletters, promotional offers, and personalised messages—only when you have provided explicit consent.
• Legal and Regulatory Compliance:
  Retaining necessary data to comply with legal obligations, manage disputes, and uphold our contractual responsibilities.

Legal Bases:
Our processing is based on your consent, our need to perform a contract with you, our legitimate business interests (including fraud prevention and improving our services), or legal obligations.

• Directly from You:
  When you create an account, place an order, sign up for our newsletter, or contact us through forms or customer support.
• Automatically:
  Through cookies, web beacons, log files, and similar technologies when you browse our Site.
• From Third Parties:
  In limited situations, such as verifying addresses with postal services or through trusted partners.

We use cookies and similar technologies to:

• Enhance your browsing experience by remembering your preferences
• Analyse how our website is used and performs
• Show you personalised content and relevant advertising (only with your consent)

For more information on the cookies we use and how to manage your settings, please refer to our Cookie Policy or get in touch with us.

We retain personal data only for as long as necessary to fulfil the purposes it was collected for:

• Order Processing:
  Order data is stored for five years after completion. Some data may be retained longer to meet legal obligations (e.g., for tax or legal purposes).
• Customer Service:
  Data from customer service interactions is retained for up to five years to help with ongoing support or to resolve disputes.
• Marketing and Analytics:
  We keep your consent and communication preferences until you update them or withdraw your consent.

Once your data is no longer needed, we securely delete or anonymise it.

We only share your personal data with trusted third parties where necessary:

• Payment Processors:
  Payments are handled securely through trusted providers. We never store your full payment details.
• Delivery and Logistics Providers:
  So your orders can be delivered to the correct address.
• IT and Customer Support Services:
  To host and maintain our Site and help you with any questions.
• Marketing Partners:
  Only when you’ve opted in to receive marketing messages.

We will never sell your personal data to any third party.

If your personal data is transferred outside the European Economic Area (EEA), we use appropriate safeguards—such as standard contractual clauses or recognised adequacy decisions—to ensure your data is protected.

Under the GDPR, you have several rights relating to your personal data:

• Right of Access:
  Know what data we hold about you.
• Right to Rectification:
  Correct any incomplete or inaccurate information.
• Right to Erasure (“Right to be Forgotten”):
  Request that we delete your personal data, subject to legal exceptions.
• Right to Restrict Processing:
  Limit how your personal data is used.
• Right to Data Portability:
  Receive your data in a portable format and transfer it to another provider.
• Right to Object:
  Object to processing based on our legitimate interests or for direct marketing.
• Right to Withdraw Consent:
  Withdraw your consent at any time.

To exercise your rights, contact us at support@giftvouchers.co.uk. We may request additional information to confirm your identity.

We implement technical, organisational, and administrative measures to safeguard your personal data from unauthorised access, loss, or misuse. While no method of transmission or storage is entirely secure, we work hard to protect your information.

We may update this Privacy Policy from time to time to reflect changes in law or how we operate. We encourage you to check back regularly. If any significant changes are made, we’ll let you know through the Site or by email where appropriate.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

GIFTCARDS GROUP BV
• Address: Ambachtsweg 6, 1474HW Oosthuizen, The Netherlands
• Email: support@giftvouchers.co.uk 
• Telephone: +44 330 828 1876 

If you believe we haven’t handled your personal data in line with the law, you have the right to lodge a complaint with your local privacy authority.